At De Belles, we take pride in delivering high-quality products. While we do not offer returns, we do facilitate exchanges in the following cases:
Exchange Eligibility
You can request an exchange if:
✔ The product has a manufacturing defect.
✔ The size does not fit.
How to Request an Exchange:
You must contact us within 2 days of receiving your order.
Send us an email at debelles123@gmail.com or WhatsApp us at 03010228567 with:
- Your order number.
- A clear description of the issue.
- Photos or videos showing the defect or size issue.
Once our team reviews and approves your request, we will issue a coupon code equivalent to your purchase amount, which you can use to place a new order.
Exchange Process:
- The exchange delivery fee is Rs. 400.
- Our rider will pick up the item from your doorstep and deliver the replacement.
- We appreciate your understanding and cooperation in making the exchange process smooth and hassle-free.
For any assistance, feel free to contact us at debelles123@gmail.com or WhatsApp us at 03010228567.